1. Introduction

Welcome to Wavy, operated by Wavy ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our family-focused transportation services, websites, and mobile applications (the "Platform") within The Gambia.

By using the Platform, you agree to these Terms. If you do not agree, do not use our services.

2. Scope of Services

Wavy connects families with thoroughly vetted, background-checked drivers for scheduled transportation services (similar to HopSkipDrive).

We act as a technology intermediary, not a transportation carrier. Drivers provide rides as independent contractors.

3. Eligibility

To use the Platform, you must:

Be at least 18 years old (or the legal age of majority in The Gambia)
Be a parent or legal guardian of children requiring transportation
Possess a valid government-issued ID
Provide accurate registration details
Comply with all applicable laws and regulations

4. User Accounts

When you create an account, you agree to:

Provide true, current, and complete information
Maintain the confidentiality of your login credentials
Accept responsibility for all activities under your account
Authorize all rides involving minors under your care

We reserve the right to suspend or terminate accounts that violate these Terms or local laws.

5. Payments and Pricing

Wavy operates on a scheduled pricing model where fares are calculated based on distance, schedule, and ride type. Prices are displayed before booking confirmation.

Payments may be made by:

Mobile money services
Credit/Debit cards
Prepaid wallet or subscription plans

All payments must be made in Gambian Dalasi (GMD). We may charge additional service or convenience fees, which will be displayed before confirmation.

6. Cancellations and Refunds

Cancellations within 24 hours of scheduled pickup are free. After that, cancellation fees may apply.

Families may cancel bookings in accordance with our Refund Policy
Drivers may decline or cancel rides due to safety, vehicle issues, or emergencies
We may deduct cancellation fees or penalties as outlined in the app

7. Driver Obligations

Drivers agree to:

Hold valid driver's licenses and vehicle registrations
Maintain clean, roadworthy vehicles
Treat children and families respectfully and ensure safety at all times
Abide by traffic laws and company safety standards
Not engage in misconduct, fraud, or harassment
Complete comprehensive background checks and safety training
Maintain child-specific safety certifications

Violation of these obligations may result in permanent suspension.

8. Family Obligations

Families agree to:

Provide accurate pickup and destination information
Ensure children are ready for pickup at designated times
Respect drivers and vehicles
Refrain from damaging property or engaging in unsafe behavior
Pay all due fares promptly
Provide necessary medical or special needs information

Repeated cancellations or misuse may lead to suspension or account termination.

9. Safety and Conduct

We prioritize safety for families and children above all else.

Families must verify vehicle and driver details before children enter rides
Any misconduct, assault, or illegal activity should be reported immediately via support@wavy.com.co
We reserve the right to cooperate with law enforcement and child protection services
Real-time tracking is provided for all rides

10. Intellectual Property

All trademarks, software, text, graphics, and content on the Platform belong to Wavy or its licensors. You may not copy, modify, or redistribute any content without prior written consent.

11. Limitation of Liability

Wavy is not liable for:

Delays, cancellations, or route errors caused by traffic or driver discretion
Property loss or personal injury arising from third-party conduct
Any indirect, incidental, or consequential damages

Our total liability, if any, will not exceed the amount paid by you for the service in question.

12. Data Protection

Your use of the Platform is subject to our Privacy Policy. We collect and process data in compliance with The Gambia Data Protection Act and relevant international standards, with special attention to child data protection.

13. Dispute Resolution

Disputes shall be resolved amicably where possible. If unresolved, disputes will be governed by the laws of The Gambia and subject to the jurisdiction of the High Court of The Gambia.

14. Modifications

We may update these Terms at any time. Updated versions will be posted on the Platform with a revised effective date. Continued use constitutes acceptance of the new Terms.

15. Contact Us

For questions, support, or complaints, please contact:

Email: support@wavy.com.co
Phone: +220 5533578
Address: C8M4+PP7 Bakoteh, Tippa Garage KM, The Gambia