1. Introduction

This Privacy Policy explains how Wavy ("we," "our," "us") collects, uses, and protects your personal information when you use our family-focused transportation platform and mobile application within The Gambia.

We comply with the Gambia Data Protection Act and generally accepted privacy principles (GDPR-style) to ensure your family's data is handled securely and transparently.

By using Wavy, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Family and Student Information

When you register or use Wavy, we may collect:

Parent/guardian full name and contact information
Student names, ages, and school information
Emergency contact details
Profile photos (with parental consent)
Medical information and special needs (if applicable)
Payment information (Mobile Money, Cards, etc.)

b. Location and Trip Data

To enable safe transportation and real-time tracking, we collect:

GPS location (before, during, and after rides)
Pickup and drop-off addresses
Trip timestamps, distance, and duration
Route information for safety monitoring

c. Device and App Usage Data

We may automatically collect:

Device type, operating system, and version
App usage metrics and crash logs
IP address and browser information
Cookies or tracking pixels on our websites

d. Communications and Support Data

When you contact support or use in-app chat:

Messages and support tickets
Call logs (if you contact drivers via in-app calling)
Safety reports and incident documentation

3. How We Use Your Information

We use the information we collect to:

Provide safe, scheduled transportation services
Match families with background-checked drivers
Process payments and manage subscriptions
Provide real-time tracking and safety monitoring
Verify identities of drivers and families
Improve app performance and user experience
Detect and prevent fraud, unauthorized access, and abuse
Communicate ride details, receipts, and safety updates
Comply with legal obligations or law-enforcement requests
Send optional family-focused marketing and updates (you may opt out at any time)

4. Legal Basis for Processing

We process personal data on the following grounds:

Consent: When parents sign up or enable location sharing
Contractual Necessity: To deliver the transportation service requested
Legitimate Interest: To ensure child safety and prevent fraud
Legal Obligation: To comply with Gambian transport or child protection laws

5. Data Sharing and Disclosure

We do not sell your family's personal data. However, we may share it with:

Background-Checked Drivers: Limited data for ride coordination
Payment Processors: For secure transactions and refunds
Third-Party Service Providers: Hosting, analytics, SMS, or email services
Law Enforcement: When required by court order or regulatory request
Child Protection Services: In cases involving child safety concerns

All partners are bound by strict confidentiality agreements and child protection standards.

6. Data Storage and Retention

Your family's data is stored on secure servers located in West Africa. We retain personal information for as long as necessary to provide services and comply with legal obligations (typically five years after last activity). You may request deletion of your account at any time by emailing support@wavy.com.co.

7. Data Security

We use industry-standard security practices including:

SSL/TLS encryption for data in transit
Secure storage and access control on servers
Regular security audits and employee training
Child-specific data protection measures

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. User Rights

Under the Gambia Data Protection Act and applicable laws, you have the right to:

Access and request a copy of your family's data
Request correction of inaccurate information
Request erasure of data ("right to be forgotten")
Withdraw consent for marketing or data processing
Lodge a complaint with the Gambia Data Protection Commission

All requests can be sent to support@wavy.com.co with the subject "Privacy Request".

9. Cookies and Tracking

Our websites use cookies to improve user experience and analyze traffic. You can control or delete cookies via your browser settings. By continuing to use the site without disabling cookies, you consent to their use.

10. Children's Privacy

Our services are designed for families with children. We require parental consent for all child-related data collection and processing. Parents must register accounts and authorize all rides involving minors.

11. International Data Transfers

If data is processed or stored outside The Gambia, we ensure it is protected by adequate safeguards and binding contracts consistent with international standards, with special attention to child data protection.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on the Platform with the updated effective date. Your continued use of the services after an update means you accept the changes.

13. Contact Us

For privacy-related questions or concerns:

Email: support@wavy.com.co
Phone: +220 5533578
Address: C8M4+PP7 Bakoteh, Tippa Garage KM, The Gambia